Frequently Asked Questions

  • Are you a retail store?

    We are primarily a costume production house that specializes in costume rental, custom builds and wig rentals for the stage, film and television and the corporate industries.

  • Did you use to be at 165 Geary Ave?

    Yes, but are have moved to 61 Elm Grove Ave, near Queen and Dufferin Avenue.

  • Are you open to the public?

    Yes, we are open to the public but we operate our costume shop by appointment only. However, for the month of October you do not need to book an appointment. Simply show up to rent a costume for Halloween.

  • What are your hours?

    We are opened Tuesday to Saturday 10 AM to 6 PM but our store hours do change for Halloween.

  • How do I book an appointment?

    Call us at our toll free number at 1-800-977-8749 or 416-977-3113 or email us at info@theatrixcostumehouse.com. Please allow at least 24 hours notice for appointments and have some basic information about your request ready (what you are looking for as well as sizing). A stylist will prepare a rack of choices for your appointment. Appointments are usually 30-60 minutes. We may be able to take same-day appointments if we are not too busy (we do our best to accommodate everyone).

  • Can I drop in without an appointment?

    Yes. However, if our stylists are in appointments, there may be a short wait for assistance. We do our best to accommodate everyone.

  • Why make an appointment?

    An appointment grants you one-on-one time with a stylist. It also gives us time to prepare and assemble some options for you.

  • Where can I see pictures of your costumes?

    We have sample images of our costumes in costume and show rentals. Please see the drop down menu of our catalogue. With thousands of costumes in stock, it is impossible for us to photograph each costume. We try to put as many pictures on our website as possible and are adding pictures regularly. Show & Theatre Catalogue >>

  • What are your rental fees?

    Rentals of full costumes start at about $50.00 and go to about $300.00, with an average rental of about $100.00. For rates of specific costumes, email us at rentals@theatrixcostumehouse.com. Individual items (such as hats, capes, etc) can be rented as well, depending on availability.

  • What are the fees for lost or damaged costumes?

    This is determined on an ad hoc basis. There may be a repair or cleaning fee, or a full replacement fee (generally about ten times the rental value).

CONTACT US

CALL US TODAY

416-977-3113 | 1-800-977-8749

CUSTOM

Call Now:  (416) 977-3113  |  1 (800) 977-8749

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THANK YOU TORONTO

 

Voted Best Costume

Shop by Readers of

the NOW Magazine

PRODUCTION HOUSE

 

Location:

61 Elm Grove Avenue

Toronto, Ontario

M6K 2J2 | Canada

(Queen Street and Brock Ave)

 

Hours of Operation:

By Appointment Only

No appointment required from Oct 1 to Oct 31

 

Door Hours:

Tuesday to Saturday

10am-6pm

Closed Mondays

CONTACT US

 

Phone numbers:

Phone: (416) 977-3113

Toll Free: 1 (800) 977-8749

 

Costume & Wig Rentals:

rentals@theatrixcostumehouse.com

 

Theatre & Shows:

gina@theatrixcostumehouse.com

 

Custom Builds:

info@theatrixcostumehouse.com

 

To serve you better, please book an appointment with us.

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