Frequently Asked Questions

Are you a retail store?

We are primarily a theatrical costume rental company, though we do carry a selection of retail make-up, wigs, and accessories (gloves, jewelry, eye masks, hats, etc). We carry a small selection of retail costumes during the Halloween season.

Did you used to be at 284 King Street West?

Yes. In 2009, we moved to our new location at 165 Geary Avenue, 2nd Floor.

Are you open to the public?

Yes! We rent our costumes to the theatre, film and television industries, corporate businesses as well as individuals for special events, parties, etc.

What are your hours?

Most of the year we are open Monday to Friday from 10am to 6pm. Our store hours do change for Halloween, Christmas and summer months. Starting June 1st our summer hours are:

Monday to Friday: 11 to 6 PM
Saturday: 12 to 5 PM
Sunday: Closed

How do I book an appointment?

Call us at our toll free number at 1-800-977-8749 or 416-977-3113 or email us at info@theatrixcostumehouse.com. Please allow at least 24 hours notice for appointments and have some basic information about your request ready (what you are looking for as well as sizing). A stylist will prepare a rack of choices for your appointment. Appointments are usually 30-60 minutes. We may be able to take same-day appointments if we are not too busy (we do our best to accommodate everyone).

Can I drop in without an appointment?

Yes. However, if our stylists are in appointments, there may be a short wait for assistance. We do our best to accommodate everyone.

Why make an appointment?

An appointment grants you one-on-one time with a stylist. It also gives us time to prepare and assemble some options for you.

Where can I see pictures of your costumes?

We have sample images of our costumes in costume and show rentals. Please see the drop down menu of our catalogue. With over 50,000 costumes in stock, it is impossible for us to photograph each costume. We try to put as many pictures on our website as possible and are adding pictures regularly

Can you send me pictures of your costumes?

Yes. There is a charge of $5.00 per photograph if we do not have a picture on file of the costume you are requesting. The photo fee will be subtracted from your rental invoice if you move forward with a booking.

What are your rental fees?

Rentals of full costumes start at about $50.00 and go to about $300.00, with an average rental of about $100.00. For rates of specific costumes, email us at info@theatrixcostumehouse.com. Individual items (such as hats, capes, etc) can be rented as well, depending on availability.

What are the fees for lost or damaged costumes?

This is determined on an ad hoc basis. There may be a repair or cleaning fee, or a full replacement fee (generally about ten times the rental value).